top of page
  • Why do I need to make a Birdy Profile?
    Due to having a new POS system, we can no longer allow walk-ins for grooming. Our new Birdy Profiles allow you to create your grooming appointments and boarding reservations quickly and easily from the comfort of your home. By having your profile, you can keep track of your appointments and also receive reminders via email and/or text message. It also saves your receipts for your past purchases so you're able to easily exchange items (seed excluded) or receive store credit to be saved to your profile. A new feature we have at Paterson Bird Store is our Reward Points! When you shop with us and tell us your Birdy Profile every $1 equals to 1 Point. Reward Points can be saved up and used on purchases! Customers are allowed to only use 500 points per transaction *This excludes Boarding, Clipping and purchases on birds* 150 Points = $5.00 250 Points = $10.00 500 Points = $15.00
  • How do I make an grooming appointment or boarding reservation?
    Making an appoinment is easy. Click on the Birdy Profile tab to be brought to our appointment page. If you have not yet made a profile, click the "Are you a new customer?" tab to begin making your profile. Fill out the *required* sections of the forms and also create a profile for each of your birds. Once you have completed the forms, you can begin making your appointments under "Request Services" highlighted in blue. You then select either boarding reservation or grooming appointment. For grooming appointments, you will be given the option of choosing which size bird you have; which correlates to the amount of time the clipping takes and price points. If you are unsure of the size of your bird, a chart at the top of each section will let you know which birds fit under that size. Once you select a date to bring your bird in, red and green boxes will appear with different time slots. Red boxes indicate time slots that are already booked. Where as, green boxes indicate available times. Each bird must have their own appointment slot, due to the amount of time required for clipping. Putting multiple birds in one time slot voids the request and the appointment will not be confirmed.
  • Do I need to make a grooming appointment for each of my birds?
    YES! Each bird you are bringing to get clipped requires its own appointment or the request will be voided and not confirmed. This is to ensure that we are allotted enough time to groom each of your birds. Our goal is to prevent overlapping appointments in order to avoid a long wait time for you or your bird. We also want to ensure that we are able to give our full attention to your bird in order to reduce stress.
  • Why is it asking to sign a boarding agreement if I am not boarding my bird?
    The boarding agreement is only required to be signed if you are boarding your bird with us. If you are only looking to make a grooming appointment, you can ignore this section and continue on. However, if you do plan on boarding in the future, make sure to read over and sign the agreement.
  • Do I need to make a grooming appointment for my birds?
    YES! We require each bird to have an appointment with our new POS system. To reduce the wait time an appointment is required. We are unable to accommodate walk-in grooming appointments due to the reduced number of staff able to clip birds at any given time.
  • When making my Birdy Profile, why does it ask for my credit card information?"
    This field is not required if you do not wish to leave your credit card information with us. We have added the credit card section to allow customers to have a secure spot to leave their information with us. Whether it's customers who wish to pay for their appointments/reservations in advance or customers who like a quick check out at the store. Credit cards are required for boarding if the owner is boarding their bird/s for two weeks or longer. However, you do not have to pay with said credit card when you check out.
  • What information is needed when making my Birdy Profile?
    All information that is needed when filling out your birdy profile is indicated with * on the forms. These fields include the owner's First and Last Name, Phone Number, Email Address, and Password. All other fields are optional to fill out. For your pets, Name, Species and Type of Bird is required to complete the profile for each individual bird. All other fields are optional to fill out.
  • Will other customers be able to see my Profile?
    NO. Your profile is completely confidential and can only be seen by you and the staff at the Paterson Bird Store. We do not share your information with any one outside of the store.
  • Can I place orders online?
    YES. If you go to the "SHOP" tab in the upper section of the home-page. You're able to place an order for store pick up or for shipping. Please note our "Online Shop Terms" before placing an order. You're also able to create a profile to save your order for quicker future purchases. *Shipping Orders go out Thursday-Friday depending on staff timing* *Currently only our seed mixes, pellets, and birdy treats are available to be purchased online*
  • How far in advance should I make my Boarding Reservations and Grooming Appointments.
    For grooming appointments, try to schedule your bird approximately every 3 months. Some birds may need to come sooner or not as often, but the average for bird grooming is usually 3 months. Due to limited time constraints, we are only able groom a certain amount of birds in one day. To ensure that you get the date and time you need, make your appointment as soon as you can. Once the time slots for that day fill up, we are unable to accomidate anymore birds. For boarding reservations, we appreciate at least a weeks notice to ensure we have the space required for your bird/s; especially during the holidays and summer. However, if there is an emergency and you need to board your bird/s, please make sure to give the store a call before hand to inquire if we recieved the boarding request and have a cage/space available.
  • Can I come into the store?
    YES. We welcome customers to walk in any time the store is open and shop around! We only allow a few number of people into the bird room and nursery as we do not want to overcrowd any of our birds. *If you are wanting to get your bird groomed we require an appointment be made in advanced.*
  • Why does my bird need to be in a carrier to come into the store?
    We require all birds to be in carriers for the saftey of your bird, our staff, and other customers. We understand that most birds who come into the store are well behaved, but place them in an unfamilar enviornment and they can get spooked. We are trying to avoid birds flying and injuring themselves or possibly biting another customer or the staff. Bringing a bird in a carrier also makes it safer for your bird when it is time to get groomed, so we're able to grab them out safely and not risk them flying around the store and potentially get hurt.
  • When should I arrive for my grooming appointment?
    We ask that you arrive with your bird at least 5 minutes before your appointed time. Most days we are completely booked with grooming appointments and are running on a very tight schedule. We strive to limit the wait time for you and your bird so being punctual is extremly important! If you happen to be running late, please give us a call and let us know and we'll try our best to accomadate you if we aren't too busy with other appointments. We may not be able to clip your bird right away or at all due to our tight schedule. We can either reschedule your appointment for another day, or if you wish to wait we can check if we have any time slots available for you later in the day for you.
  • Why is grooming important?
    Birds need to have their nails trimmed to avoid becoming entangled in toys or fabrics. Clipping birds' wings will avoid escape, injury or even death. It will also keep birds more tame and easier to handle. Clipping should be scheduled every two to three months, or when birds' nails and wings become overgrown. Occasionally their beaks need o be trimmed back to avoid overgrowth which can result in their inability to eat.
  • Which bird species are the best to start off with?
    When researching on a new bird for beginners, many people have different opinions on the species to get. At Paterson Bird Store we love to provide the best knowledge on the species on birds we carry and what would fit into everyone's lifestyle. For a first time bird owner we normally suggest Hand-fed Cockatiels, Parakeets & English Budgies: These three species are on the smaller side but with a lot of patience and time dedicated these birds can be the sweetest! These species are great for families with kids as these birds will interact with the whole family!
  • Do all birds talk?
    Birds from Budgies to Macaws are able to learn how to mimic phrases and noises but are not guaranteed to do so. Buying a bird shouldn't be based on the ability of speech rather on how their personalities and how they fit into your lifestyle. Most of the time larger birds won't even learn to talk which is why we recommend not purchasing a bird based on how well they can talk.
  • What type of environment should I keep my bird in?
    Birds can succumb to drafts very quickly and fluctuations in temperatures can be detrimental to a birds health. Room temperature should remain between 68- 72 degrees. Birds also require at least 10 hours of dark and undisturbed sleep each night. You may wish to cover birds lightly to ensure proper rest. Make sure the bird isn't near any drafty windows or directly under any air vents. Do not keep your bird in the kitchen or bathroom.
  • Is it okay to have air fresheners or candles around my bird?
    Febreze, plug-in air fresheners, oven cleaner, floor varnish, paints, scented candles, incenses, and aerosol spray products contain vapors that can cause harm or even death to a bird. When cleaning, dilute properly and ventilate the area and remove the bird from the room until finished. Secondhand smoke from tobacco and marijuana products can cause eye and lung irritation and more serious infections in birds.
  • What household products may harm my bird?
    Teflon and other non-stick cookware, glue guns, space heaters, pine scented items, self-cleaning ovens, waffle makers, indoor grills, etc are all potential hazards. The substance released when heated and my result in death very quickly. Be sure to not have your bird's cage in the kitchen at all.
  • What type of food should I give my birds?
    It is important to feed your birds a well balanced diet to avoid the chances or potential health ailments which occur due to a poor diet. For larger birds it is important to feed a diet consisting of fruits and nuts with very little seed as seeds are extremely fatty and result in many health complications. For smaller birds a seed based diet is recommended but should contain a variety of different seeds, fruits, and vegetables. Avoid feeding your birds any seed mixes which contain preservative or pesticides as this can cause many adverse health issues. Offer your birds fresh fruits and vegetables to keep your bird happy and health always remembering to take the food out after an hour or two. Pellets are also recommended to feed to birds of all sizes as pellets are an amazing diet for birds as its not fatty as seeds are.
  • How should I clean my birds cage?
    Cage bottoms can be lined with plain newspaper, paper towels or butcher paper which should be changed daily to avoid contamination from droppings and foods. Cages should be thoroughly cleaned and rinsed once a week. Toys should be washed removing debris and left to air dry. Hot water and antibacterial soap are sufficient. Thoroughly rinse for bird's safety. Removing birds from cages during deep cleaning is advised. Clean food and water cups daily so they don't get moldy or grow harmful bacteria.
  • What foods should I avoid?
    Avocados are toxic and can kill birds quickly. Other unsafe foods include onion, garlic, chocolate, caffeine, salt, sugar alcohol, uncooked beans, uncooked pasta, uncooked rice, iceberg lettuce, and pits from fruits such as apples, pears, etc. which contain toxins. Your bird can have celery, but just be careful because it can become stringy and cause your bird to possibly choke.
  • Is it okay for me to feed my birds only sunflower seeds?
    Sunflower seed, safflower seed, and peanuts should never be feed as a birds sole diet. These seeds are extremely high in fats and completely devoid of essential nutrients. Feeding birds of a diet of only these seeds will result in health complications which can result in death.
  • Is a dowel perch the only perch needed in my birds cage?
    Birds should be offered a variety of natural perches in their cage to ensure proper exercise of their feet. When dowel perches are the only perches available it can lead to early arthritis. Birds should be able to stretch their feet around different sized perches in order to maintain proper foot health.
  • Is it necessary to give my bird toys?
    YES! Birds require a variety of toys to keep their minds stimulated and active. Toys should be monitored for frayed ropes, damaged or broken chains, or chains and strings that become too long. Birds can be come entangled and this may pose a potential life-threatening situations, especially when birds are left alone. Toys that are contaminated with bird droppings should be discarded and replaced. Offer your bird wooden toys to encourage chewing and foraging type toys for natural mental stimulation and boredom prevention.
  • How can I tell if my bird is sick?
    Birds are masters at hiding signs of illness and often don't show that they are sick until they are too weak to conceal it. Some signs to look out for include loose or unusual droppings, sleeping too much, discharge from nose, eyes, or vent, tail bobbing, puffed feathers, reduced appetite, painting or open-mouth breathing, weight loss, sitting at the bottom of the cage, and reduced vocalization or talking. If you think your bird may be sick contact your local avian vet.
bottom of page