Question 1

Why do I need to make a Birdy Profile?

Accepted Answer

Due to having a new POS system, we can no longer allow walk-ins for grooming.  Our new Birdy Profiles allow you to create your grooming appointments and boarding reservations quickly and easily from the comfort of your home. By having your profile, you can keep track of your appointments and also receive reminders via email and/or text message. It also saves your receipts for your past purchases so you're able to easily exchange items (seed excluded) or receive store credit to be saved to your profile.

A new feature we have at Paterson Bird Store is our Reward Points! When you shop with us and tell us your Birdy Profile every $1 equals to 1 Point. Reward Points can be saved up and used on purchases!  Customers are allowed to only use 500 points per transaction *This excludes Boarding, Clipping and purchases on birds*

150 Points = $5.00
250 Points = $10.00
500 Points = $15.00

Question 2

How do I make an grooming appointment or boarding reservation?

Accepted Answer

Making an appoinment is easy. Click on the Birdy Profile tab to be brought to our appointment page. If you have not yet made a profile, click the "Are you a new customer?" tab to begin making your profile. Fill out the *required* sections of the forms and also create a profile for each of your birds. Once you have completed the forms, you can begin making your appointments under "Request Services" highlighted in blue. You then select either boarding reservation or grooming appointment. For grooming appointments, you will be given the option of choosing which size bird you have; which correlates to the amount of time the clipping takes and price points. If you are unsure of the size of your bird, a chart at the top of each section will let you know which birds fit under that size. Once you select a date to bring your bird in, red and green boxes will appear with different time slots. Red boxes indicate time slots that are already booked. Where as, green boxes indicate available times. Each bird must have their own appointment slot, due to the amount of time required for clipping. Putting multiple birds in one time slot voids the request and the appointment will not be confirmed.

Question 3

Do I need to make a grooming appointment for each of my birds?

Accepted Answer

YES! Each bird you are bringing to get clipped requires its own appointment or the request will be voided and not confirmed. This is to ensure that we are allotted enough time to groom each of your birds. Our goal is to prevent overlapping appointments in order to avoid a long wait time for you or your bird. We also want to ensure that we are able to give our full attention to your bird in order to reduce stress.

Question 4

Why is it asking to sign a boarding agreement if I am not boarding my bird?

Accepted Answer

The boarding agreement is only required to be signed if you are boarding your bird with us. If you are only looking to make a grooming appointment, you can ignore this section and continue on. However, if you do plan on boarding in the future, make sure to read over and sign the agreement.

Question 5

Do I need to make a grooming appointment for my birds?

Accepted Answer

YES! We require each bird to have an appointment with our new POS system. To reduce the wait time an appointment is required. We are unable to accommodate walk-in grooming appointments due to the reduced number of staff able to clip birds at any given time.

Question 6

When making my Birdy Profile, why does it ask for my credit card information?"

Accepted Answer

This field is not required if you do not wish to leave your credit card information with us. We have added the credit card section to allow customers to have a secure spot to leave their information with us. Whether it's customers who wish to pay for their appointments/reservations in advance or customers who like a quick check out at the store. Credit cards are required for boarding if the owner is boarding their bird/s for two weeks or longer. However, you do not have to pay with said credit card when you check out.

Question 7

What information is needed when making my Birdy Profile?

Accepted Answer

All information that is needed when filling out your birdy profile is indicated with * on the forms. These fields include the owner's First and Last Name, Phone Number, Email Address, and Password. All other fields are optional to fill out. For your pets, Name, Species and Type of Bird is required to complete the profile for each individual bird. All other fields are optional to fill out.

Question 8

Will other customers be able to see my Profile?

Accepted Answer

NO. Your profile is completely confidential and can only be seen by you and the staff at the Paterson Bird Store. We do not share your information with any one outside of the store.

Question 9

Can I place orders online?

Accepted Answer

YES. If you go to the "SHOP" tab in the upper section of the PatersonbirdStore.com home-page. You're able to place an order for store pick up or for shipping. Please note our "Online Shop Terms" before placing an order. You're also able to create a profile to save your order for quicker future purchases. *Shipping Orders go out Thursday-Friday depending on staff timing*
 
*Currently only our seed mixes, pellets, and birdy treats are available to be purchased online*

Question 10

How far in advance should I make my Boarding Reservations and Grooming Appointments.

Accepted Answer

For grooming appointments, try to schedule your bird approximately every 3 months. Some birds may need to come sooner or not as often, but the average for bird grooming is usually 3 months. Due to limited time constraints, we are only able groom a certain amount of birds in one day. To ensure that you get the date and time you need, make your appointment as soon as you can. Once the time slots for that day fill up, we are unable to accomidate anymore birds.
 
For boarding reservations, we appreciate at least a weeks notice to ensure we have the space required for your bird/s; especially during the holidays and summer. However, if there is an emergency and you need to board your bird/s, please make sure to give the store a call before hand to inquire if we recieved the boarding request and have a cage/space available.

Question 11

Can I come into the store?

Accepted Answer

YES. We welcome customers to walk in any time the store is open and shop around! We only allow a few number of people into the bird room and nursery as we do not want to overcrowd any of our birds.

*If you are wanting to get your bird groomed we require an appointment be made in advanced.*

Question 12

Why does my bird need to be in a carrier to come into the store?

Accepted Answer

We require all birds to be in carriers for the saftey of your bird, our staff, and other customers. We understand that most birds who come into the store are well behaved, but place them in an unfamilar enviornment and they can get spooked. We are trying to avoid birds flying and injuring themselves or possibly biting another customer or the staff. Bringing a bird in a carrier also makes it safer for your bird when it is time to get groomed, so we're able to grab them out safely and not risk them flying around the store and potentially get hurt.

Question 13

When should I arrive for my grooming appointment?

Accepted Answer

We ask that you arrive with your bird at least 5 minutes before your appointed time. Most days we are completely booked with grooming appointments and are running on a very tight schedule. We strive to limit the wait time for you and your bird so being punctual is extremly important! If you happen to be running late, please give us a call and let us know and we'll try our best to accomadate you if we aren't too busy with other appointments. We may not be able to clip your bird right away or at all due to our tight schedule. We can either reschedule your appointment for another day, or if you wish to wait we can check if we have any time slots available for you later in the day for you.

Question 14

Why is grooming important?

Accepted Answer

Birds need to have their nails trimmed to avoid becoming entangled in toys or fabrics. Clipping birds' wings will avoid escape, injury or even death. It will also keep birds more tame and easier to handle. Clipping should be scheduled every two to three months, or when birds' nails and wings become overgrown. Occasionally their beaks need o be trimmed back to avoid overgrowth which can result in their inability to eat.

Frequently asked questions